Protect the vehicle
If continuing to drive could cause more damage, stop and take reasonable steps to protect the vehicle. Use eligible roadside assistance when applicable.
Drive1 Claims
When something breaks, the next step should be clear.
A mechanical breakdown is stressful enough. The claims process shouldn't add more uncertainty.
If your covered vehicle has a mechanical problem, follow these steps before repair work begins.
Before covered repairs begin: Have the repair facility contact Drive1 for prior authorization, except where your agreement specifically provides otherwise.
The claims process
Three steps to get the claim moving.
The goal is simple: protect the vehicle, get a diagnosis and make sure authorization happens before covered repair work begins.
Choose a licensed repair facility
Take the vehicle to a licensed repair facility of your choice so the issue can be properly diagnosed.
Get prior authorization
Before covered repairs begin, have the repair facility contact Drive1 so the issue can be reviewed and authorized according to the agreement.
The key rule: Prior authorization is required before covered repair work begins, unless your specific agreement says otherwise.
What happens after the shop calls
The repair facility and Drive1 handle the claim review together.
The key requirement is simple: don't authorize covered repair work first and ask Drive1 afterward. Let the repair facility contact Drive1 before work begins.
Diagnosis
The repair facility identifies the problem and provides the information needed for review.
Coverage review
Drive1 reviews the reported failure against the terms of the applicable Vehicle Service Agreement.
Authorization
If the repair is eligible, Drive1 provides authorization according to the agreement before covered work proceeds.
Completion and payment
For an approved covered repair, Drive1 works with the repair facility through completion and the required invoice/payment process.
Common situations
What if the breakdown doesn't happen at a convenient time?
Protect it from further damage and use eligible roadside assistance if your agreement provides it.
You may use a licensed repair facility where you are. Eligible trip-interruption or rental benefits may also apply.
Make sure Drive1 has reviewed the claim and provided required authorization before covered work starts.
From breakdown to completion
What the process should feel like.
Vehicle problem occurs
Stop driving if continuing could cause additional damage.
Vehicle is diagnosed
A licensed repair facility determines the cause of the problem.
Drive1 reviews the claim
The facility contacts Drive1 before repairs begin and supplies the required information.
Eligible repair is authorized
Authorized work proceeds according to the terms and limits of the Vehicle Service Agreement.
Repair is completed
Drive1 works with the facility through the applicable confirmation, invoice and payment process for the approved covered repair.
Using a participating RepairPal Certified shop may provide an additional benefit.
Drive1 has stated that customers with an eligible claim who use a participating RepairPal Certified facility may qualify to have the applicable deductible waived. Confirm eligibility before authorizing repair work.
Claims questions
Answers customers should not have to hunt for.
Can I take my vehicle to my own repair shop?
Drive1's claims process states that you may take the vehicle to a licensed repair facility. The facility should contact Drive1 before covered repair work begins.
Can the repair shop start before Drive1 is contacted?
Prior authorization is required before covered repairs begin, except where the applicable Vehicle Service Agreement specifically provides otherwise.
Does every mechanical problem qualify for coverage?
No. Eligibility depends on the agreement selected, the failed component, the cause of failure, exclusions, limits and other contract terms.
Who pays the repair facility?
For an approved covered repair, Drive1 works with the repair facility through the applicable completion, invoice and payment process. Customer responsibility such as a deductible or non-covered work depends on the agreement and repair.
What should I have ready when I call?
Have your Vehicle Service Agreement information, vehicle details and repair-facility information available if possible. Drive1 should confirm the final required information before publication.
Need help now?
If your vehicle is down now, start with the repair facility.
Take the vehicle to a licensed repair facility and have the facility contact Drive1 before covered repair work begins.