I'm shopping for coverage.
Tell Drive1 about your vehicle and get help understanding which Vehicle Service Agreement options may be available.
Get My Coverage OptionsContact Drive1
Tell us what you need. We'll point you in the right direction.
Whether you're shopping for coverage, already have a Drive1 agreement or need help with a mechanical breakdown, start with the option that matches your situation.
Start here
What can Drive1 help you with?
Choose the option below so you can get to the information or team that matches what you need.
I'm an existing customer.
Questions about your agreement, benefits, maintenance program or account? Send a support request and include your contract number if available.
Contact Customer SupportMy vehicle has broken down.
Skip the general contact form. Protect the vehicle from further damage, use a licensed repair facility and have the facility call Drive1 before repairs begin.
Call Claims NowExisting customer support
Send Drive1 a customer-support message.
Use this form for agreement questions, benefit questions, maintenance support and other non-urgent customer-service needs.
Agreement questions
Coverage, benefits, terms or general agreement support.
Maintenance questions
Questions about applicable maintenance-program benefits or reimbursement procedures.
Customer-service requests
Account, contact-information or other non-urgent support needs.
Have an active repair? Don't wait for an email response. Call Claims at 1-833-764-4562.
Request Sent Successfully
Our support team will review your inquiry and respond as soon as possible.
Why the page is organized this way
The fastest answer starts with the right path.
Sales questions, customer-service questions and active repair claims require different information. Separating them helps customers reach the right resource without repeating the story.
Drive1 handles its own Vehicle Service Agreements as Provider/Obligor and administrator. Keeping the customer path clear makes it easier to get from a question to the right next step.
Before you contact us
You may already have the answer.
Where can I take my vehicle for a covered repair?
Drive1's claims process allows you to take the covered vehicle to a licensed repair facility. Have the repair facility contact Drive1 before covered repair work begins.
What number should the repair facility call?
The claims number currently listed by Drive1 is 1-833-764-4562.
Should I use this form if my vehicle is already in the shop?
No. For an active repair claim, use the claims phone number so the facility can begin the authorization process before covered repairs are performed.
What should I include in a customer-support message?
Include your name, contact information, contract number if available and enough detail for the support team to understand the question. Do not submit sensitive payment information in the message field.
I'm not a customer yet. Where should I start?
Use the Get a Quote or Compare Coverage path rather than the support form. That keeps your request focused on vehicle eligibility, available coverage and pricing.
We're here for the next step
Questions before you buy are a good thing.
Compare coverage, understand the agreement and get answers before choosing the level of protection that fits your vehicle.